Outsourcing services

Delivering Long-Term Benefits & Measurable Value

We help your business work cheaper, better, differently and eliminate non-value-adding tasks. By working with us, clients can free themselves and focus on their core business; they also gain time and resources to explore the new opportunities thrown up by the flattening world.


Converse Infotech is your right choice for BPO (Business Process Outsourcing), Call center, and Embedded software development services.


Converse Infotech’s BPO services are focused on providing full range of:

  • Data conversion
  • Financial transaction processing
  • Product administration
  • Presentation formatting
  • Customer database translation
  • Billing services

Our approach to delivering the highest value in BPO solutions can cut business-process costs significantly, enabling a more competitive, responsive enterprise. We provide a full range of services in these global industries:

  • Government
  • Communications
  • Retail
  • Healthcare
  • Energy
  • Financial services
  • Transportation
  • Manufacturing

We have IT professionals having several decades of experience in Telecom, Finance and data entry areas. We use cutting-edge technology to provide efficient services. We hire enthusiastic and hardworking domain experts, who strive for flawless and efficient execution of the services. We are committed to flawless execution of our services by institutionalizing the best quality standards.


Arkon BPO provides its customers with services required to keep the business operating as efficiently and as cost effectively as possible, so all that the customers need to concentrate on, is their core business.

Meeting Complex Real Time Integration Demands.


We connect people, information, systems, and devices in a unified and personalized way ranging from small bespoke applications to enterprise-wide solutions.


Our Systems Integration service is not just about developing and integrating new solutions, but includes getting the most out of legacy applications to prolong returns from existing IT investment. Successfully combining new solutions with established ones can transform the complete enterprise architecture into a single, seamless business system.


System Integration portfolio offers:


  • Architect, Integrate and Manage custom application and information infrastructures
  • Integration of Software and Hardware components
  • Network Integration
  • Enterprise Application Integration
  • Legacy to Web Migration

Our EI services can help clients become on demand businesses by integrating their business processes end-to-end across the company and with key partners, suppliers and customers to enable them to respond with speed to customer demands, market opportunities or external threats.


Partnerships : Partnerships are key to our success and the strong relationship we have established with the big players in each field, generic or specialized in domain and industry are permanently revisited to incorporate the latest of the solutions they provide in our portfolio and train our staff consequently.


Our System Integration services apply a deep understanding of middleware solutions and styles of integration to help clients manage complex, realtime integration demands.

Application management outsourcing amo


To drive business growth, applications must continue to deliver value throughout their lifecycles. We help you identify immediate and long-term optimization opportunities through continuous measurement, analysis, and optimization of the entire application and technology portfolio. The result is support activities aligned to business goals, reduced total cost of ownership, the ability to meet the ever-changing needs of your business, and short-term and long-term cost savings.

Improving your Enterprise Infrastructure


Converse Infotech Infrastructure Services provides Enterprise Infrastructure solutions through rightsizing technology aligned with the Business needs & Management goals. These services are provided across all IT Infrastructure service domains, through a continuous life cycle of “Plan, Design, Implement/ Migrate and Manage”.


  • Application Management
  • Datacenter Services
  • Desktop Services
  • Infrastructure & ITIL Consulting
  • Network Services
  • DBA Services
  • Performance Management & Support

LAN Services:


The LAN Services provide the complete management of the active network components (mainly switches) in Local Area Networks. The services may be based on different brands of switches and other LAN equipment, such as CISCO, Avaya, Enterasys, Nortel, 3COM and others.

The LAN services can be part of a complete Infrastructure Management Environment or can be part of a Desktop Management Environment. The LAN Connectivity Services portfolio currently include the following services:


  • Network monitoring service, with network monitoring tools
  • Network reporting service with reporting tools
  • Network configuration services, with element managers
  • Network analysis service, with advanced network analyzers

Network Transformation:


Network Transformation provides consultancy to investigate and analyze customer’s business and propose the replacement of a customer’s existing network infrastructure with a more appropriate alternative.


Within this service component, the guidance on future requirements against present operations is provided in order to produce plans, design new network infrastructure and services, and implement the enhanced network to deal with the business and technical requirements. The enhanced network will reflect customer’s present and future business and management needs.


Server Consolidation:


Server Consolidation allows the efficient use of resources in order to reduce the total number of servers or server locations that an organization requires. It allows enterprises to deal seamlessly and effectively with events such as the end-of-life issues surrounding hardware and software, and delivers a number of key benefits.

Our server consolidation service covers a number of key areas:


  • Server Consolidation – Merging applications and data onto larger platforms (using server farm consolidation, partitioning, virtualization)
  • Storage Consolidation – Redeploying mass storage on an enterprise level (including backup and archiving consolidation)
  • Software Consolidation – Rationalizing operating system, layered products and database software, e.g. different versions from the same vendor toward one single and up-to-date version

Mobility


Mobility is entering mainstream information technology (IT) as enterprises look at mobility as a key enabler for their business process automation. At Converse Infotech, we look at mobility as a paradigm for efficiency and engagement. We also look at mobility as the means to blend the right access and the right context to provide the right leverage that transforms the way businesses are conducted.


We provide a comprehensive suite of solutions and services that are technologically superior and commercially viable to telecom companies and enterprises. We cover the entire gamut of the advice-innovate- execute-manage cycle.


Our Enterprise Mobility offering is cut into business-to-consumer (B2C), business-to-business (B2B), business-to-enterprise (B2E) and machine-to-machine (M2M) segments for automobile, manufacturing, telecommunications, retail, healthcare, travel and logistics, energy and utilities, banking, finance and insurance industries.

Maintenance and Modernization


Converse Infotech application modernization services help modernize legacy systems to enhance flexibility, mitigate risk, minimize disruption, and lower costs. We enable you to address issues in the legacy system such as multiple technology platforms, high cost of maintenance, unsupported systems, shrinking employee expertise, lack of integration, and Web capabilities. The services provide a metrics-based framework to help you choose from different modernization methods – Web enabling, re-engineering, re-hosting, componentization, and new development. They are delivered using the global delivery model.

Testing


Testing has taken a paradigm shift from being an end-of-lifecycle activity to managing user experience in the digital landscape. The core of this is the ability to change faster by adopting newer methodologies and delivering higher quality. Cloud, mobile, social, and big data have been the driving technologies behind digital transformation at most companies worldwide. In addition, digital initiatives are driving higher spend on quality. We believe testing services worldwide will reach US$40 billion by the year 2020, with increased spend on transformation initiatives.


As digital transformation gains momentum, the need for speed-to-market is felt severely by both business and IT. To achieve that pace and flexibility, organizations are adopting agile methods and DevOps principles. In addition, there is an emerging need to have testing teams shift-left and be well-integrated with development teams to ensure that enterprise agility is demonstrated in every aspect.


In all of these changes, there is a strong need to combine the duality of independent and integrated testing. While we see the need for independent testing, it is imperative for us to be integrated with development teams to drive higher order efficiencies. It is also apparent that both of these are complementary and not mutually exclusive making it necessary for QA organizations to bring in the best of both paradigms.


To offer the dual advantage of a team, which can integrate and work effectively with development teams without losing the independence that we offered so far, we are transforming to become the best QA partner, bringing innovation and business value in everything we do.